Call Center

CEMKA’s Data Collection activity is dedicated exclusively to the world of health. It enables us to investigate, inform, collect and trace all the essential contacts with all the players in the health sector.


CEMKA has tools and a team for carrying out and following up studies by telephone or online, telephone hotline or E-mail.

The team is made up of project managers, epidemiological research assistants and ARCs. For large-scale studies, CEMKA also has a network of freelance telephone interviewers.

Key points

A call center dedicated to Health that offers you quality field approaches to all the actors in the health sector:

  • Patients – general public – cohort members
  • Doctors in the city and in the hospital
  • Para-medical, other medical professionals,
  • Medico-social field

High-performance and secure tools :

  • Expertise in MULTICANAL studies (web, telephone, email, mail…)
  • Call centers equipped with CATI VOXCO system
  • Hosting of data with a health data hosting company (HDS) in France
  • Calling capacity of 200 contacts per day and per extension
  • Automatic dialing
  • Toll-free number and hotline management
  • Online questionnaire
  • E mailing

An adapted offer:

  • A team on a human scale
  • Methodology defined on a case-by-case basis
  • High reactivity
  • Personalized follow-up
  • To the regulatory requirements of the world of health